Returns & Refunds policy
for Hermez Textile & Advertisement LLC
Effective Date: May 2026
At Hermez Textile & Advertisement LLC, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be accepted for textile products, promotional items, advertising materials, and related merchandise.
1. Eligibility for Returns
To qualify for a return or exchange:
Items must be unused, unwashed, uncut, and in original condition.
Products must be returned in original packaging with tags, labels, and proof of purchase.
Return requests must be submitted within 14 days of delivery.
Approved returns must be shipped back within 7 days after authorization.
We reserve the right to refuse returns that show signs of use, damage, stains, odors, alterations, or missing packaging.
2. Non-Returnable Items
The following items are non-refundable and non-returnable unless defective or incorrect:
Custom-made or personalized textile products
Printed advertising materials
Promotional merchandise customized with logos or branding
Cut fabric, fabric samples, or special-order materials
Clearance, discounted, or final sale items
Gift cards or digital services
Many textile businesses exclude custom and cut fabric items from returns due to customization and resale limitations.
3. Damaged, Defective, or Incorrect Orders
If you receive an item that is damaged, defective, or incorrect, please contact us within 5 business days of delivery.
Please include:
Your order number
Photos of the product and packaging
A description of the issue
Once reviewed and approved, we may offer:
A replacement
Store credit
A full or partial refund
4. Refund Process
After receiving and inspecting the returned item, we will notify you regarding approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–10 business days depending on your financial institution.
Shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide:
Store credit
A replacement of equal value
A refund
6. Return Shipping
Customers are responsible for return shipping costs unless:
The wrong item was shipped
The item arrived damaged
The product has a verified manufacturing defect
We recommend using a trackable shipping service for all returns.
7. Cancellations
Orders may be canceled within 24 hours of purchase if production or customization has not started.
Customized advertising or textile orders already in production cannot be canceled.
8. Chargebacks & Fraud Prevention
Hermez Textile & Advertisement LLC reserves the right to deny refunds in cases involving:
Fraudulent claims
Unauthorized chargebacks
Abuse of the return policy
Returned merchandise not matching the original order
9. Contact Information
For return requests or refund assistance, contact:
Hermez Textile & Advertisement LLC
Email: support@hermeztexads.com
Phone: 1 888-827-2314
10. Policy Updates
We may update this Refund & Return Policy at any time without prior notice. Updated versions will be posted on our official website and become effective immediately upon publication.